Onlim Business

LiveChat

Don’t leave your customers hanging. Support and guide them proactively.

LiveChat for

Customer Support

Customer Acquisition

Customer Retention

Discover how live-chat communication can benefit your business:

Blog Article

9 Essential Facts About Live Chats

May 29th, 2019

Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing.

Blog Article

Live Chat Best Practices For Customer Support

May 23rd, 2019

Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.

Blog Article

How To Provide Great Customer Service In The Digital Age?

May 27th, 2019

What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.

Go live in 3 easy steps.

1. Sign up.

One subscription, simple pricing, no tricks. And a 30-day free trial before you decide to buy. No strings attached.

2. Connect.

Create your own service team and implement the chat widget on your website. All in just a few minutes.

3. Chat.

Start immediately! User-friendly interface designed for quick handling of simultaneous requests.

Sign up now for our free 30-day trial:

After trial only €49 /month. 25 team-member accounts included.

No credit card

No automatic renewal

No hidden costs

All of this and more is included:

Setup

• Easy to use setup wizard

• Configure & embed LiveChat in 5 minutes

• German / English admin interface

• Use LiveChat on multiple websites

Widget Branding

• Chat window theme

• Support for animated company logo and avatar picture

• Pop-up greeting message

User Experience

• Interface in German & English

• User reviews and feedback

• Chat buttons & cards

• Send & receive file attachments

Conversations Management

• Browser & e-mail notifications

• Tag & filter conversations

• Pre-definable answers

• Export conversation transcripts

Team Management

• Add up to 25 team members

• Define aliases & avatars for team members

• Assign conversations to team members

• Filter & view conversations per member

Automation

• Predefined answer templates for FAQs

• Auto-response contact forms outside of opening hours

• Auto-response contact forms when all team members are busy

Analytics

• Statistics dashboard

• Daily, weekly & monthly overviews

• KPIs like response time or chat duration

• Analyse user feedback and ratings

Security & Privacy

• GDPR acceptance disclaimer

• Automatic deletion of conversation content after specified period

• SaaS platform with hosting & data storage in EU – Germany

Speed & Reliability

• High-availability certified datacenters

• No traffic limitation for nr. of concurrent widget connections (fair use policy applies)

• Technical and organisational measures for highest reliability

But enough chit-chat. Simply go see for yourself!

From signing up to engaging with your customers in real-time in just a few minutes.

Test now for free!