Is there any end to the usefulness of chatbots? Well, they currently cannot make the tea (notice the word currently!). But it is true to say that chatbots have a massive range of uses.
The thing to remember is that they are being developed faster than most people can keep up with.
A chatbot is an excellent addition to your customer service team, but can they help with payments? The answer is a resounding yes, chatbots can make payments easier. Here are some reasons why.
Keeping it Social
2017 is a social media world. Users cannot get enough of their social media.
Remember when ordering a pizza by phone was a thing, and all you had to do was answer the door when it arrived? Well believe it or not we have got lazier.
Users spend a significant amount of time in their social media profile of choice. Frankly, they do not want to even leave the virtual room to make transactions. It might sound ridiculous but consumers have got so lazy, even changing websites or apps has become something of a chore.