Chatbots have received some backlash over the last few months. Having been hotly tipped to be the biggest technological revolution of 2017, they are under fire for not coming up to standard
There are several reasons why chatbots are stalling, from lack of programming understanding to poor design brief. Both of which are of course user error. However, the chatbots themselves need to get smarter. Customers are not going to want to interact with a chatbot that struggles to cope with the request and regularly fails to understand the user.
Facebook have always been one of the largest players in the chatbot arena. So it comes as no surprise that they are also at the forefront of chatbot enhancement.
Dubbed the chatbot training ground, the Facebook Artificial Intelligence Research (FAIR) has unveiled ParlAI – which is obviously a smart wordplay, at the beginning of May 2017.
As we have come to expect from Facebook, this is being offered as open source technology.