Chatbots can have a number of different skills and perform a number of different tasks for organisations. It might have been mentioned before, but it is quite true, the use of chatbots is limited only by the humans that programme them.
Imagination and inventiveness will give rise to more and more functionality, but for today we are going to look at chatbots for e-commerce.
Chatbots can handle sales and take payments, but why is this better than the current e-commerce system that you are currently using?
Chatbots Improve the User Experience (UX)
Getting your UX bang on is a vital part of successful branding and marketing. It doesn’t matter how good your products are, if your customers are not able to interact with you in a seamless easy way, they will look elsewhere.
Small business often suffer from manpower shortages, which can leave customers frustrated.