Does this look familiar?
Increasing inquiry volumes, limited resources, and rising customer expectations turn efficient customer communication into a key challenge.
High service costs
Overloaded call centers
Inconsistent service quality
Limited scalability
Complex system landscapes
Rising customer expectations
This is precisely where AI-supported chat and voice assistants step in – to reduce the workload of service teams and provide customers with faster results.
ONLIM Utilities automatically handles these requests
Outage reports
Status inquiries
Billing inquiries
Tariff advice
Appointment scheduling
Address changes
Adjusting advance payments
Meter readings
These requests account for the majority of daily customer inquiries and can be fully automated, available 24/7 and across all channels.
ONLIM Utilities is specifically designed to support the processes of utility and energy providers.
Automated customer communication across all channels
Automate any channel with ONLIM Utilities
Gain access to comprehensive features to manage and optimize your communication processes — including secure access to your company-specific knowledge, natural language understanding, and seamless support across all channels.
Trusted by leading companies in the energy sector
Custom integrations
Our conversational AI solutions integrate seamlessly with CRM systems, calendars, and databases — enabling precise data capture and smooth, end-to-end processes.
LEARN MORE ABOUT THE TECHNOLOGY
Automate internal and external communication with the Onlim Conversational AI platform. Via various channels – chatbot, email, voice and messenger services. Support your employees, improve your business processes and manage all your data in one centralised platform.
