AI Chatbots & Voice Assistants for Energy & utility providers – ONLIM utilities

Automated communication via bots, email, and messaging for customers and employees — tailored to the industry-specific requirements of the energy and utilities sector.

Up to 70% fewer standard customer service inquiries

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Does this look familiar?

Increasing inquiry volumes, limited resources, and rising customer expectations turn efficient customer communication into a key challenge.

High service costs

Overloaded call centers

Inconsistent service quality

Limited scalability

Complex system landscapes

Rising customer expectations

This is precisely where AI-supported chat and voice assistants step in – to reduce the workload of service teams and provide customers with faster results.

ONLIM Utilities automatically handles these requests

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Outage reports

Status inquiries

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Billing inquiries

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Tariff advice

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Appointment scheduling

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Address changes

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Adjusting advance payments

Meter readings

These requests account for the majority of daily customer inquiries and can be fully automated, available 24/7 and across all channels.

ONLIM Utilities is specifically designed to support the processes of utility and energy providers.

Automated customer communication across all channels

Automate any channel with ONLIM Utilities

Gain access to comprehensive features to manage and optimize your communication processes — including secure access to your company-specific knowledge, natural language understanding, and seamless support across all channels.

Bots

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Whether chat or voice bot – always and everywhere available for your customers and employees via phone or chat.

Mail

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Automate your email traffic and ease the workload of your employees.

Messenger

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WhatsApp, Facebook Messenger, and more. You are accessible to your customers and employees everywhere.

Trusted by leading companies in the energy sector

Wiener-Energie
WienerNetze
Enstroga
Energie Graz GmbH
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Energie Klagenfurt GmbH

Seamlessly connected

ONLIM AI Agents connect with existing public service systems via APIs, custom interfaces and MCP tool integrations — from registers and databases to service portals, forms and internal knowledge sources. For automated responses and seamless citizen service processes.

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Try our demo agents for energy providers

Ready for your own AI solution?

Schedule a non-binding conversation with our Head of Direct Sales Ronja Winter and discuss the next steps.

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Illustration of a knowledge platform: A central figure interacts with symbols such as an open book, a question mark, a lightbulb, and other knowledge-related icons. The vector graphic represents access to information and learning in a digital context.

LEARN MORE ABOUT THE TECHNOLOGY

Get to know our platform

Automate internal and external communication with the Onlim Conversational AI platform. Via various channels – chatbot, email, voice and messenger services. Support your employees, improve your business processes and manage all your data in one centralised platform.

  • LLM integration
  • Omnichannel
  • Knowledge Graphs #RAG

Conversational AI on a new scale.

Request a non-binding demo now.

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