Does this sound familiar?
High inquiry volumes, limited staff resources, and rising patient expectations are turning efficient patient communication into a daily challenge.
High service costs
Overloaded front desks & service teams
Inconsistent service quality
Limited scalability
Complex system landscapes
Rising patient expectations
This is where AI-powered chat and voice assistants come in — reducing workload for teams, automating recurring requests, and helping patients access the right information faster.
These requests are handled automatically by ONLIM health
Appointment booking
Appointment rescheduling
Request intake
General inquiries
Prescription requests
Service Information
Opening hours
Contact requests
These requests account for the majority of daily inquiry volume — and can be fully automated, available 24/7 and across all communication channels.
ONLIM health is designed to efficiently automate patient communication — regardless of organization type or size.
Automated patient communication across all channels
Automate any channel with ONLIM health
Manage and optimize patient communication centrally — with access to organization-specific knowledge, natural language understanding, and consistent interactions across all relevant channels.
Customer feedback
“Working with Onlim has been a great experience for us. The collaboration is flexible, reliable, and truly partnership-oriented.
With our chatbot ‘Kiara’, we were able to reduce our phone inquiry volume by around 60% in the very first month. At the same time, appointments can now be booked around the clock, and patient requests are collected in a structured way. This has noticeably eased the day-to-day workload for our team and significantly improved our patient communication processes.”
Press article about the deployment at Kinder-PVE Donauinsel (in German)
Flexible Integration with Your Existing Practice Software
ONLIM can be connected to existing practice management and appointment systems through APIs, available interfaces, or custom integration concepts.
If a system provides an API or suitable interfaces, ONLIM can be integrated individually to fit your processes and requirements.
Discuss Integration →Practice Management Systems
Connect ONLIM to existing systems for administration, appointments, and patient-related workflows.
Appointment Systems
Flexible integration with scheduling and booking solutions for automated appointment management.
Try our demo agents for healthcare
Try the voicebot demo for medical practices
Also works by phone · GDPR-compliant
Try the voicebot demo for medical practices
See how ArztBot handles calls, recognizes requests, and helps patients with appointments, prescriptions, or sick notes.
💡 This demo greets you in German by default, but understands 20+ languages — just start speaking in English (or your preferred language).
Also works by phone · GDPR-compliant
LEARN MORE ABOUT THE TECHNOLOGY
Automate internal and external communication with the Onlim Conversational AI platform. Via various channels – chatbot, email, voice and messenger services. Support your employees, improve your business processes and manage all your data in one centralised platform.
