Updates and insights from Onlim about chatbots, voice assistants and automated communication.
Using Knowledge Graphs To Optimize Chatbot Conversations
Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better [...]
Knowledge Graphs For Successful Customer Service Automation
Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business. [...]