Updates and insights from Onlim about chatbots, voice assistants and automated communication.

How to Create Engaging and Compelling Chatbot Scripts

Guest post by Erica Sunarjo, writer and blogger. While still in their toddler years, chatbots are becoming commonplace. Why? Because one of the driving forces of marketing and CRM today is to have more conversations with customers. Conversation can [...]

How to Know When to Use Chatbots vs. Live Chat

Guest post by Ashley Lipman, content marketing specialist.  There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of [...]

Using Knowledge Graphs To Optimize Chatbot Conversations  

Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better [...]

Chatbots: Changing the Way We Work

Guest post by Henry Garrett, technology and marketing enthusiast. Experts predict that by the end of 2020, the average person will have more regular interactions with a chatbot than they will with their spouse, /proving chatbots are becoming a [...]

What Comes After The Chatbot Hype?

In 2016, the enthusiasm for chatbots knew no limits. For example, according to a survey by Oracle, around 80 percent of all decision-makers in companies assumed that they would be using chatbots in sales, marketing, and customer service by [...]

5 Relevant Chatbot Trends Of 2021

Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software was not a realistic [...]