Top 7 Requirements For Chatbot Software
Chatbots help improve customer experiences by providing support or advising buyers during crucial decisions. Most importantly, chatbots holds numerous automation options that can significantly accelerate services. However, not all chatbot software solutions are equal. There are specific requirements that have [...]
6 Chatbot Myths That Are Preventing Your Business From Growing
Guest post by Molly Crockett. Even though the history of chatbots goes back into the 1960s, chatbots are one of the latest developments in technology that all businesses should consider using. When properly implemented, chatbots can help to improve employee [...]
Using Chatbots For Crisis Management And Beyond (Part 1)
The COVID-19 pandemic hit us at lightning speed and has kept the world in suspense to this day. Such massive events and crises understandably lead to fear and great uncertainty among people. Public authorities have an urgent need to [...]
How to Create Engaging and Compelling Chatbot Scripts
Guest post by Erica Sunarjo, writer and blogger. While still in their toddler years, chatbots are becoming commonplace. Why? Because one of the driving forces of marketing and CRM today is to have more conversations with customers. Conversation can [...]
How to Know When to Use Chatbots vs. Live Chat
Guest post by Ashley Lipman, content marketing specialist. There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of [...]
Using Knowledge Graphs To Optimize Chatbot Conversations
Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better [...]