Updates and insights from Onlim about chatbots, voice assistants and automated communication.

5 Reasons Why Chatbots Need a Strong Knowledge Base

Guest post by Srushti Shah, Digital Marketer.  Most chatbot conversations start a simple “Hi”. However, as they progress, the conversation often takes a semantically difficult and sophisticated tone. Users start shooting complex questions infested with urban slang and jargon [...]

7 Reasons Why You Should Invest In A Chatbot NOW

The global chatbot market is growing and it will be worthwhile for companies to invest in a chatbot now.   The chatbot market is growing continuously. ResearchAndMarket estimates that the global chatbot market will generate an annual turnover of [...]

6 Common Chatbot Mistakes Your Team Might Be Making

Guest post by Daniela McVicker.  Using chatbots for sales, customer support or marketing communication can have tons of benefits. It can save time for your team and enable them to focus on more complex tasks, improve customer satisfaction, decrease [...]

Top 7 Requirements For Chatbot Software

Chatbots help improve customer experiences by providing support or advising buyers during crucial decisions. Most importantly, chatbots holds numerous automation options that can significantly accelerate services. However, not all chatbot software solutions are equal. There are specific requirements that have [...]

6 Chatbot Myths That Are Preventing Your Business From Growing

Guest post by Molly Crockett. Even though the history of chatbots goes back into the 1960s, chatbots are one of the latest developments in technology that all businesses should consider using. When properly implemented, chatbots can help to improve employee [...]

Using Chatbots For Crisis Management And Beyond (Part 1)

The COVID-19 pandemic hit us at lightning speed and has kept the world in suspense to this day. Such massive events and crises understandably lead to fear and great uncertainty among people. Public authorities have an urgent need to [...]