Updates and insights from Onlim about chatbots, voice assistants and automated communication.

How AI Phone Assistants Increase Revenue

In many organizations, telephony is still treated primarily as a support channel. In reality, it often functions as a high-impact revenue channel—especially for customers who are already close to making a decision. Callers are frequently in a late stage [...]

Agentic AI in 2026: The Agentic Shift

When Conversational AI Stops Responding and Starts Acting Just a few years ago, a digital assistant was considered advanced if it could answer questions correctly. Today, it has become clear that this was only the first step. The real [...]

From AI Data to AI Agent

When someone asks me what is crucial for a successful AI project, I answer: Good AI data, a well-designed AI agent and a well-defined transformation process for project implementation! An AI agent automates your processes, communication and tasks [...]