Blog
All articles
The Best Chatbot Use Cases From Different Industries
The world is undergoing a major transformation. Conversational AI and chatbots have established themselves as effective communication channels for businesses over the past few years. Chatbots, when used correctly, [...]
Voice Technology: Its Effect On Online Retail
Guest post by Michael Deane. Just a decade ago, AI voice assistants were nothing short of science fiction. Today, they have become a part of our everyday lives. The [...]
6 Mistakes To Avoid When Implementing AI In Customer Service
Guest post by Katherine Rundell. Developments in artificial intelligence (AI) and machine learning (ML) are enabling increased automation in customer service. By allowing bots to take on the bulk [...]
Conversational AI Statistics And Trends 2021
The Corona crisis has had a major impact on both - our private lives and the corporate world. For a long time, digitalization in Germany was a rather restrained [...]
Essential Tips To Improve Your Chatbot
Guest post Samantha Kaylee. Chatbots are only effective for specific industries, they cannot personalize responses, and they are just a FAQ page on the site. Including the above three, [...]
How Will eCommerce Benefit from Chatbots?
Guest post by John Edwards. Chatbots are nothing new in the world of eCommerce. The main reason why chatbots are so popular is that such technologies as artificial intelligence [...]
Virtual Chatbot And Conversational AI Conferences 2021
We will probably still have to do without on-site conferences for the most part in 2021. However, that doesn't mean there won't be any interesting conferences and networking events [...]
Voice Assistants Usage In Customer Service
Guest post by Ashley Halsey. Customer service is evolving, as technology becomes more and more advanced. With this rise in technology comes voice-based customer service, thanks to the following [...]
Nonbinary Voice Assistants – Overcoming Gender Bias in Tech
Living in a world where technology is growing exponentially, where artificial intelligence is becoming smarter every day, and the number of voice assistants is expected to triple over the [...]
7 Useful Chatbot Features That Make a Big Difference
Guest post by Irfan Ak. Customer support can be really tricky. If you’re a customer support agent and you fail to deliver the right experience, it sends a really [...]
A Guide to Automate Your Sales With A Chatbot
Guest post by Alan Walker, journalist and writer. Sales Automation: How Can Chatbots Help You? The advanced technologies we have today not only facilitate our everyday lives, but [...]
10 Crucial Mistakes To Avoid In Chatbot Marketing
Guest post by Daniel Martin. You’ve heard many successful people say, “I wish someone had told me then what I know now to avoid the mistakes I’ve made.” The [...]
