Depending on your product types, chatbots can provide a variety of services. For example, you can create your own sales process, commonly in the fast food delivery arena. (See How Chatbots Help Business ). Does your industry make a difference? Chatbots, with smart learning capacity, can provide information such as fashion advice. They remember a customer’s answers and tailor their responses.
In doing so they create a personal level of service that closely mirrors human interaction.
3. Increased Social Media Engagement
In April 2016, Facebook launched chatbot integration into their messenger service. Initial results and uptake of users have been positive. Many companies with chatbots.
Social media users are waiting to be able to find all the businesses on channels like Facebook. So helpful chatbots manning your page 24/7 will boost interaction and engagement. The modern consumer demands instant gratification to their every whim.
Having a chatbot to do this gives you a competitive edge.
4. Improved Performance
All of the above chatbot functionality offers to offer improved performance.
No matter if it is a customer service bot, a sales bot or a bot for social media, they can reduce costs and create efficiency. Overall the chatbot benefits to a small business are high.
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