In this phase we develop the main requirements together with our clients. Starting with a call – followed by a workshop – we define the detailed features and the scope of the project.
- Workshop for detailed definition
- Specifications and project plan
After phase 1 we start implementing the chatbot framework and static dialogues, followed by our dynamic rule based reasoning. Ongoing testing assures that everything works as defined before going live.
- Setup chatbot framework, implentation questions and answers
- Setup rule based reasoning engine for dynamic matching of answers to questions
- Integration external services, configuration learning engine, testing
This phase starts directly after going live. Hosted at the high security Onlim platform we provide an easy to use backend interface to our platform where our clients can change and adjust their content. Due to ongoing enhancements of our platform also the features of our bots will enhance automatically.
- Operating the chatbot as a SaaS solution
- Hosting & Support via Chat / Email / Phone
- Access to the Onlim platform for ongoing enhancements